Three approaches: AI scribes, dictation and transcription
People shopping this category usually search for one of three things, and they are different products.
Ambient AI medical scribes
An AI scribe listens to the patient visit (in the room or over telehealth) and drafts a structured note, such as a SOAP note or H&P, from the conversation. The clinician reviews, edits and signs. Abridge, Ambience Healthcare, Suki, Freed and Sunoh all work this way. Abridge and Ambience are built mainly for health systems on Epic; Freed and Sunoh are sold directly to smaller practices. AI scribes remove the most typing, but they need patient consent to record and careful review before signing.
Real-time speech-to-text dictation
The clinician speaks and the words appear in the EHR field as they talk, with voice commands, macros and templates. You control every word. Dragon Medical One is the reference product here; Augnito and Dolbey are other established options, with Dolbey aimed mainly at larger organizations and radiology workflows. Several newer tools, including VoiceboxMD and Augnito, offer both dictation and an ambient scribe in one subscription.
Human and hybrid transcription
You record audio and send it off; trained transcriptionists, sometimes working from an AI first draft, return a finished document. Turnaround is hours rather than seconds, and you usually paste the result into the chart. iMedat falls here. This still makes sense for dictated letters, IMEs, legal reports and clinicians who will not change how they work.
Some listings, such as Soniox, are speech recognition engines rather than clinical documentation products. They can work for healthcare, but confirm BAA terms for your plan before any patient audio goes through them.
What to evaluate
- EHR fit. The biggest time savings come from text landing in the right chart fields. Integrations range from direct API write-back (often Epic or eClinicalWorks specific), to browser extensions, to tools that type into any active text box, to copy and paste. Ask which method the vendor uses with your EHR, not just whether it is supported.
- Accuracy on your vocabulary. Test drug names, dosages and specialty terms with your own clinicians, accents and microphones. Vendor accuracy claims are not measured the same way.
- Note quality and control. For AI scribes, check whether you can edit templates, set note style per clinician, and see where each statement came from. For dictation, check macros and voice commands.
- Workflow coverage. Telehealth visits, mobile capture between rooms, audio upload and after-visit summaries matter more in some practices than others.
- Virtual desktops. If your EHR runs in Citrix, VMware or Remote Desktop, test there specifically. Audio capture and text insertion behave differently in virtual sessions.
- Contract terms. Month-to-month with a free trial lowers risk for a small group. Term contracts, setup fees and minimum seat counts are common with enterprise vendors.
What it costs in 2026
Pricing varies more by approach than by brand.
- Self-serve AI scribes and dictation typically run about $40 to $150 per clinician per month as of 2026. VoiceboxMD lists plans at $49, $79 and $99 per month; Freed lists tiers from $39 to $104 per month; third-party reviews report Sunoh at about $149 per user per month.
- Dragon Medical One is sold on term contracts. Resellers list about $99 per user per month on a one-year term, lower on two- and three-year terms, plus a one-time setup fee per license.
- Enterprise ambient platforms such as Abridge, Ambience and Suki are typically quote-based, often with onboarding fees and annual commitments.
- Human transcription is typically billed per minute of audio or per line, so cost scales with volume.
Budget for microphones, template setup and clinician training time as well.
HIPAA, BAAs and patient consent
Any tool that touches patient audio or notes is a business associate and needs a signed Business Associate Agreement before you use it with real patients. Some vendors include a BAA on every plan; others reserve it for group or enterprise tiers. Ask in writing whether audio is stored and for how long, where it is processed, which subcontractors (including AI model providers) handle it, and whether your data is used to train models.
AI scribes also record conversations. Several states require all-party consent to record, so set up a consent process (verbal script, intake form language or both) before go-live.
Implementation pitfalls
- Rolling out to everyone at once. Pilot with two or three willing clinicians for a few weeks, then expand.
- Skipping note review. AI drafts can include errors or details that were not said. The signing clinician is responsible for the note.
- Ignoring templates. Default note formats rarely match how a practice documents. Spend the setup time.
- Untested hardware. Cheap headsets and noisy rooms hurt accuracy more than the software choice.
- Shadow tools. Clinicians sometimes try consumer AI apps on their own. Approve a tool with a BAA so they do not.
Specialty considerations
Behavioral health practices should check for therapy-specific note formats and whether the tool can avoid storing session audio. Procedure-heavy specialties often need structured procedure documentation with images, which is what Provation is built for rather than general dictation. Radiology and pathology rely on structured reports, PACS/RIS integration and high-volume dictation, where Dolbey and Dragon have long track records. Primary care benefits most from ambient scribes because of visit volume and broad conversations.
For deeper comparisons, see our best medical dictation software ranking and Dragon Medical One alternatives.
How we evaluate
We assess products in this category against published, checkable criteria: which documentation approach they use, how they get text into the EHR, BAA and data-handling terms, pricing transparency and contract structure, platform and virtual desktop support, and fit for practices with 1 to 20 providers. We draw on vendor documentation and our experience deploying and supporting clinical software for independent practices. We update this page when vendors change pricing, plans or integrations.











