Who Zoom for Healthcare is best for
Zoom for Healthcare is not a separate app but Zoom's communication products configured for organizations that handle protected health information. Zoom says a paid plan plus a signed BAA is required for HIPAA use. On top of video visits, it offers Clinical Notes, an AI scribe also marketed as Zoom Workplace for Clinicians, plus Zoom Workplace for Frontline for care teams and Zoom Contact Center for patient access. Zoom says it has 186,000 healthcare customers globally, based on its internal data for 2025.
Best for
- Small practices and therapists that want simple, familiar video visits under a BAA
- Health systems standardizing video, phone and chat on one vendor
- Organizations on Epic that want AI note drafting inside Epic Haiku or Hyperspace
Not ideal for
- Practices that want a turnkey telehealth product with built-in intake, payments and scheduling
- Buyers who expect healthcare features on a free account (a paid plan and BAA are required)
Zoom for Healthcare pros and cons
Pros
- Familiar video platform that patients can join from a link, browser or app
- Clinical Notes drafts notes for in-person, phone and video visits, with native Epic integrations
- Zoom cites 200+ healthcare integrations and offers open APIs and a marketplace
- Zoom lists SOC 2 and PCI among its compliance frameworks
Cons
- HIPAA use depends on choosing the right paid plan, signing the BAA and configuring settings correctly
- Clinical Notes and contact center pricing require a sales conversation
- Not a purpose-built telehealth workflow; clinic features such as intake forms and copay collection need other tools
- Product names overlap (Workplace for Clinicians, Clinical Notes, AI Scribe), which can confuse buyers
Zoom for Healthcare pricing
As of October 2026, Zoom's healthcare pricing page lists Zoom Workplace Pro at $14.16 per user per month billed annually or $16.99 billed monthly, and says HIPAA use requires selecting a paid plan and establishing a BAA. The general pricing page lists Business at $18.33 per user per month billed annually or $21.99 monthly. Business Plus and Enterprise are quoted by sales. Clinical Notes (Workplace for Clinicians), Zoom Contact Center and Workplace for Frontline are priced through sales.
Key features
- Telehealth video visits: meetings for one-to-one or group visits, joinable by patients from a link
- Clinical Notes / Zoom Workplace for Clinicians: AI drafts notes in 60 seconds or less, per Zoom, for in-person, voice and telehealth visits, suggests ICD-10 codes, drafts after-visit instructions and referral letters, and offers prebuilt templates for 120+ specialties; English, Spanish and Chinese are available today
- Zoom Workplace for Frontline: secure communication for nurses, care teams and staff
- Zoom Contact Center and Virtual Agent: patient access, scheduling support and AI self-service
- Developer platform: APIs, Video SDK and the Zoom App Marketplace for custom telehealth and EHR workflows
HIPAA, security and integrations
Zoom says it supports HIPAA compliance by executing a Business Associate Agreement with customers on paid plans, and it cites encryption and administrative controls for protecting PHI. Its healthcare page lists SOC 2, HIPAA, GDPR, PIPEDA/PHIPA and PCI among supported frameworks; HITRUST is not listed. Clinical Notes integrates natively with Epic Haiku and Epic Hyperspace and offers open APIs to send notes to other EHRs. Zoom says it has more than 200 healthcare integrations, but practices on smaller EHRs should confirm whether a direct connection exists.
Zoom for Healthcare alternatives
- Doxy.me — browser-based telehealth with virtual waiting rooms and a free tier, built for clinicians.
- VSee — telehealth platform with waiting rooms, intake and remote monitoring options.
- Spruce Health — combines patient texting, phone and video for small practices.
- Amwell — enterprise virtual care platform for health systems and health plans.
- Abridge — dedicated ambient AI documentation for health systems, an alternative to Clinical Notes.
