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Zoom for Healthcare Alternatives

By the PracticeAll editorial team · Updated · How we review

The short answer

For most small practices that only need video visits, Doxy.me or VSee is the closest swap: both are built for clinicians, offer a free plan with a BAA, and add a virtual waiting room that Zoom leaves to configuration. Spruce Health suits teams that want phone, texting, fax and video in one inbox. Therapists who want scheduling and billing too should look at SimplePractice. Amwell is for health systems running virtual care at scale.

Zoom for Healthcare alternatives at a glance

  1. 1Doxy.me logoDoxy.meBest for: Solo clinicians and small practices wanting free, browser-based video visits
  2. 2VSee logoVSeeBest for: Clinics wanting low-cost telehealth that can scale to white-label and RPM
  3. 3Spruce Health logoSpruce HealthBest for: Solo clinicians and small teams needing phone, text, fax and video in one app
  4. 4SimplePractice logoSimplePracticeBest for: Solo therapists and small mental health groups wanting low-cost all-in-one software
  5. 5Amwell logoAmwellBest for: Health systems and health plans running virtual care programs at scale

Why practices look for Zoom for Healthcare alternatives

Zoom for Healthcare is Zoom's regular meetings, phone and chat products sold under a signed Business Associate Agreement. As of November 2026, Zoom's healthcare pricing page lists Workplace Pro at $14.16 per user per month billed annually ($16.99 monthly) and says HIPAA use requires a paid plan and a BAA. Business, Business Plus and Enterprise prices are not published on that page, and Clinical Notes, the AI scribe, is sold through sales.

The main trade-off is that Zoom is general-purpose. Patients know it, and it scales from one therapist to a health system, but clinic workflows such as intake forms, a shared waiting room, copay collection and appointment reminders need configuration or other tools. Practices that want those built in, or that want video on a free plan with a BAA, often look at purpose-built telehealth products.

The best Zoom for Healthcare alternatives

Doxy.me

Doxy.me is browser-based telehealth built around a virtual waiting room, so patients join from a link without downloading an app. It suits solo clinicians and small practices, especially in behavioral health, that want video visits and nothing else. Unlike Zoom, it offers a completely free plan. As of November 2026, the paid Premium plan is priced per user per month and billed annually, but the pricing page does not display the dollar figure; Premium includes a BAA, a patient queue, SMS and email invitations, group calls of up to 25 people and intake and consent workflows.

VSee

VSee is the better fit if you want clinic features that Zoom lacks without moving to an EHR. As of November 2026, VSee's free plan covers one provider with a personalized waiting room, quick intake, unlimited one-to-one HD video and a signed BAA. Plus is $29 per provider per month and adds a patient portal, group video, intake and consent forms and SMS or email reminders. Premium is $49 per month plus a $200 one-time setup fee and adds shared scheduling, custom branding and standard EMR notes. Enterprise, quote only, adds RPM, eligibility, billing and claims.

Spruce Health

Spruce Health replaces Zoom Phone and Zoom Meetings together for small teams. It combines a medical phone line, two-way texting, e-fax, secure team chat and video visits in a shared inbox. As of November 2026, Basic is $24 per user per month and Communicator is $49 per user per month, adding IVR call flows, after-hours triage, API access and VoIP desk phone service; both include a BAA. It is not a contact center and has no AI scribe, so it suits independent practices rather than health systems.

SimplePractice

SimplePractice is an alternative for therapists who use Zoom for sessions and a separate system for everything else. It puts scheduling, notes, a client portal, insurance billing and built-in telehealth in one login. As of November 2026, Starter is $49 per month, Essential $79 and Plus $99, with group telehealth listed on Plus and additional Plus clinicians at $74 each. It is a practice system, not just video, so it only makes sense if you want to replace your EHR as well.

Amwell

Amwell competes with Zoom at the enterprise end. Health systems and health plans use it to run their own virtual care programs, on a single care platform that can integrate with the EHR, backed by Amwell Medical Group, which Amwell lists at about 2,200 active providers. It does not publish prices; buyers contact Amwell for a quote. Small practices will find it oversized, but a health system weighing Zoom's enterprise offer against a dedicated virtual care platform should include it.

How to choose

  • Do you only need video visits? Doxy.me or VSee's free plans cover that with a BAA.
  • Do you need intake forms, payments or shared scheduling built in? Compare VSee Plus or Premium.
  • Is your real problem phones, texts and faxes as well as video? Spruce Health puts them in one inbox.
  • Are you a therapist ready to replace your EHR too? SimplePractice includes telehealth in an all-in-one system.
  • Are you a health system standardizing on one platform? Compare Zoom's enterprise plans with Amwell.
  • Do you want an AI scribe from the same vendor? Zoom offers Clinical Notes; most of these alternatives do not, so you may need a separate scribe.

Keep comparing

Sources

  1. Zoom healthcare pricing
  2. Zoom for Healthcare
  3. Doxy.me pricing
  4. VSee pricing
  5. Spruce Health pricing
  6. SimplePractice pricing
  7. Amwell for health systems and health plans

Frequently asked questions

What is the best free alternative to Zoom for Healthcare?

Doxy.me and VSee both offer free plans built for clinicians. VSee's free plan lists a signed BAA, a personalized waiting room and unlimited one-to-one video for one provider. Zoom requires a paid plan and a signed BAA before you can use it with patient information.

Is Doxy.me better than Zoom for telehealth?

It is simpler for clinic visits. Doxy.me runs in the browser with a virtual waiting room and patient queue, and patients do not download anything. Zoom is better if you also want phone, chat, a contact center or an AI scribe from one vendor under one BAA.

Which Zoom alternative includes phone and texting?

Spruce Health combines a medical phone system, two-way texting, e-fax, team chat and video visits. As of November 2026 it costs $24 or $49 per user per month, with a BAA included on both plans.

Do Zoom for Healthcare alternatives sign a BAA?

Yes. VSee lists a signed BAA on its free plan, Doxy.me includes a BAA on Premium, and Spruce Health includes a BAA on both plans. Confirm BAA terms for the exact plan you buy before seeing patients.

What should a therapist use instead of Zoom?

A therapist who only needs video can use Doxy.me or VSee. A therapist who also wants scheduling, notes and insurance billing in the same place can use SimplePractice, which starts at $49 per month as of November 2026.