Amwell

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Amwell is an enterprise virtual care platform for health systems, health plans and government organizations. It lets them run telehealth and digital care programs on one platform, including virtual primary care, SilverCloud digital behavioral health, therapy and psychiatry, and partner programs for cardiometabolic, musculoskeletal, dermatology and second-opinion care.

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Our take on Amwell

Amwell is an enterprise virtual care platform that health systems, health plans and government agencies use to run their own telehealth services and digital care programs, backed by its own clinician network. It suits large organizations that need scale, EHR-embedded video and payer-grade programs. It is not built or priced for small independent practices, which are better served by simpler telehealth tools.

Also known as: American Well, Amwell Platform, Amwell Converge, SilverCloud by Amwell, Amwell Medical Group, Carepoint · Reviewed by PracticeAll's healthcare IT team · Facts last verified October 2026 · How we review

Amwell key facts

Best for: Health systems and health plans running virtual care programs at scale
Practice size: Enterprise/Health System (50+)
Specialties: Multi-specialty, Primary care, Behavioral health
Starting price: Contact for pricing
Pricing model: Quote-based
Deployment: Cloud
HIPAA / BAA: Not stated by vendor
Integrations: Epic, Oracle Health (Cerner)
Company: American Well Corporation
Headquarters: Boston, Massachusetts
Founded: 2006
Category: Telemedicine & Virtual Care
Last verified: October 2026

Amwell feature checklist

Care ModalitySynchronous Video

Who Amwell is best for

Amwell (American Well Corporation) has sold virtual care technology since 2006 and is publicly traded. Its customers are payers, health systems, government agencies and life sciences companies rather than individual clinicians. The company says about 90 million people have Amwell as a covered benefit. In 2026 its focus is the core platform: it sold Amwell Psychiatric Care to Avel eCare in January 2025, and in August 2026 said the US Defense Health Agency intends to make it a prime contractor.

Best for

Health systems that want scheduled video visits embedded in Epic or Oracle Health
Health plans offering members several virtual programs
Government and military health programs

Not ideal for

Solo clinicians and small practices that need simple, low-cost telehealth with a BAA
Practices looking for an EHR, scheduling or billing system

Amwell pros and cons

Pros

One platform for video visits, digital behavioral health and clinical partner programs
EHR-embedded workflows, with Epic and Oracle Cerner deployments cited by the vendor
Amwell Medical Group has about 2,200 active providers, the company says
Published certifications include HITRUST CSF, ISO 27001 and PCI DSS

Cons

Enterprise contracts only; no published pricing
Not designed for small independent practices
Revenue has been shrinking (Q2 2026 revenue was $52.0 million, down from $70.9 million a year earlier), which buyers may weigh when choosing a long-term vendor
Portfolio has narrowed; confirm which programs remain available

Amwell pricing

Amwell does not publish prices. Contracts are negotiated with each health system, health plan or agency and are typically structured around platform subscriptions plus visit-based fees for Amwell Medical Group care; Amwell reports subscription revenue and visit revenue separately in its results. Price depends on programs licensed, members or providers covered, integration work and any Carepoint hardware.

Key features

Amwell Platform (Amwell Converge): the unified platform for virtual visits, programs, devices and third-party technology
Scheduled Visits and care delivered by Amwell Medical Group clinicians
Virtual Primary Care
SilverCloud by Amwell: digital behavioral health programs, plus therapy and psychiatry services
Clinical partner programs: Cardiometabolic Care (by Vida), Cardiovascular Care, Musculoskeletal Care, Dermatology Care, Virtual Second Opinion, nutrition and lactation support
Carepoint software-enabled devices for in-facility virtual care
BioGraph by Amwell for life sciences

HIPAA, security and integrations

Amwell's site lists ISO 27001, HITRUST CSF and PCI DSS certifications, along with NCQA certification and URAC accreditation for its clinical services. A published HITRUST letter (2023) covers its Converge platform on AWS. Amwell does not publish its business associate agreement terms; as with any enterprise telehealth vendor, the BAA is part of the contract.

For integration, Amwell says virtual visit workflows can be built into the EHR so clinicians start visits from the chart. Its platform page cites an Epic deployment (M Health Fairview) and a fully embedded Oracle Cerner deployment (LMH Health), and Amwell launched an Epic App Orchard app in 2019.

Amwell alternatives

Doxy.me — browser-based video with a free plan, suited to solo clinicians and small practices.
VSee — scales from a free plan to white-label enterprise telehealth.
Zoom for Healthcare — familiar video under a BAA for organizations already using Zoom.
Spruce Health — combines video visits with secure texting, phone and fax.

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Doxy.me

Doxy.me is a browser-based telehealth video platform for clinicians. Patients join from a personal room link in their web browser, with no download or account, and wait in a virtual waiting room. The free plan includes unlimited calls and a BAA; the paid Premium plan, billed per user, adds HD video, screen sharing, group calls and clinic tools.

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Spruce Health

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VSee

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Zoom for Healthcare

Zoom for Healthcare is Zoom's set of telehealth, communication and contact center tools configured for healthcare organizations under a signed BAA. It offers EHR-integrated video visits, including an Epic integration. Zoom Workplace for Clinicians adds AI clinical note-taking that syncs documentation to the medical record.

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Amwell FAQ

Is Amwell good for small practices?

Generally no. Amwell sells to health systems, health plans and government agencies on enterprise contracts, with no self-serve plan or published price for individual providers. A small practice needing HIPAA-compliant video visits will usually do better with a standalone telehealth tool or its EHR's telehealth module.

How much does Amwell cost?

Amwell does not publish pricing. Contracts are negotiated per organization and usually combine platform subscription fees with visit-based fees when Amwell Medical Group clinicians see patients. Cost depends on the programs licensed, number of members or providers, EHR integration work and any Carepoint devices.

Is Amwell HIPAA compliant?

Amwell lists HITRUST CSF, ISO 27001 and PCI DSS certifications on its site, and a published HITRUST letter covers its Converge platform on AWS. Amwell does not publish its BAA, which is handled in each contract, so confirm BAA terms and current certification dates during procurement.

What EHRs does Amwell integrate with?

Amwell says its virtual visit workflows can be embedded in the EHR so clinicians launch visits from the patient chart. Its platform page cites Epic (M Health Fairview) and a fully embedded Oracle Cerner deployment (LMH Health), and Amwell launched an Epic App Orchard app in 2019.

Amwell vs Doxy.me: what is the difference?

Doxy.me is a browser-based video tool that individual clinicians can sign up for, with a free plan and a low-cost paid tier. Amwell is an enterprise platform for health systems and payers that adds EHR embedding, care programs, digital behavioral health and its own clinician network.

Did Amwell sell its psychiatric care business?

Yes. In January 2025 Amwell sold Amwell Psychiatric Care, including its technology, staff and the Asana clinical network, to Avel eCare for about $21 million in cash plus a possible earn-out. Amwell kept its other behavioral health offerings, including therapy services through Amwell Medical Group and the SilverCloud digital mental health programs.

Sources

Facts on this page were checked against these sources on October 2026.

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