Who VSee is best for
VSee was founded in 2008 by Milton Chen and Erika Chuang out of Stanford's Human Computer Interaction Lab and later focused on healthcare. Its VSee Clinic platform covers video visits, waiting rooms, intake, scheduling, notes, payments and, on Enterprise, billing and remote patient monitoring. VSee says it serves more than 1,000 clients.
Best for
- Solo clinicians who want free HIPAA-compliant video with a signed BAA
- Small practices that want a waiting room, intake and online payments for $29 to $49 per provider per month
- Telehealth companies and health systems that need white-label apps, central scheduling and staffing
- Programs that stream exam devices or run remote patient monitoring
Not ideal for
- Practices that want telehealth inside a full EHR with charting and claims for a small team
- Groups that need shared waiting rooms or several providers on the Free or Plus plans
VSee pros and cons
Pros
- Free plan with unlimited one-on-one HD video, chat, screen sharing and a signed BAA
- Published month-to-month pricing for Plus and Premium
- Live streaming of exam devices such as digital otoscopes, dermatoscopes and ECGs
- AI Doctor Notes turn visit transcriptions into SOAP, DAP or BIRP notes
- FedRAMP High ATO issued by HHS ASPR, SOC 2 certification and FIPS 140-2 encryption, per the vendor
Cons
- Free and Plus allow only one provider
- Billing, claims, eligibility and RPM are listed only on Enterprise, which is quote-based and usually annual
- Premium adds a $200 one-time setup fee and EPCS is an add-on through sales
- EHR integrations beyond Epic and Cerner are not named
VSee pricing
VSee publishes per-provider pricing:
- Free: $0. One provider, solo waiting room, quick intake, unlimited one-on-one HD video and a signed BAA.
- Plus: $29 per month, month-to-month. Adds walk-in, group and appointment visits, standard intake and consent, a patient portal and SMS or email invites; card payment appears in the Plus feature list, but VSee's FAQ places online card payments on Premium and Enterprise, so confirm before buying.
- Premium: $49 per month plus a $200 one-time setup fee. Adds shared waiting rooms and scheduling, custom intake, standard EMR notes, custom branding, and care teams of up to 50; EPCS is an add-on.
- Enterprise: quote-based, typically annual. Adds SSO, MFA, central scheduling, AI SOAP notes, eligibility, billing and claims, RPM, cloud recording and a white-label app.
Group pricing for three or more providers is available through sales.
Key features
- Virtual waiting rooms with queuing, walk-ins and group visits
- Video, phone and chat visits, screen sharing and multi-party visits
- Exam device streaming for otoscopes, dermatoscopes and ECGs
- Intake, consent forms and payments
- AI Doctor Notes and a patient portal for notes, attachments and messages
- e-Prescribing, including EPCS
- VSee Remote Patient Monitoring with patient app and connected devices
- VSee Messenger and APIs and SDKs
HIPAA, security and integrations
VSee states that its infrastructure is HIPAA compliant and that it signs a BAA, including on the Free plan. It encrypts traffic with FIPS 140-2 compliant 256-bit AES and DTLS 1.2 or higher, offers MFA and SSO on Enterprise, and cites SOC 2 certification with regular third-party testing and audits. VSee holds a FedRAMP High Authority to Operate issued by HHS ASPR for its EHR and telehealth system; the vendor notes this is agency-specific and does not cover every VSee product. For integrations, VSee names Epic, Cerner, other EMRs and HIEs. Apps run on iPhone, iPad, Android, Mac and Windows.
VSee alternatives
- Doxy.me — browser-based telehealth with a free plan, simpler than VSee and focused on video visits.
- Zoom for Healthcare — Zoom's video tools under a BAA, with EHR-integrated visit options.
- Spruce Health — combines video with a medical phone system, secure texting and e-fax.
- Amwell — an enterprise virtual care platform for health systems and health plans.
