Doxy.me vs Zoom for Healthcare at a glance
| Doxy.me | Zoom for Healthcare | |
|---|---|---|
| Best for | Solo clinicians and small practices that need simple video visits | Practices and health systems already using Zoom, or wanting video plus phone |
| Practice size | Solo to health systems; free plan aimed at individual providers | Small practices to large health systems |
| Starting price | Free plan; Premium priced per user per month, billed annually | $14.16 per user per month (Pro, billed annually) |
| Pricing model | Free and Premium tiers; demo for larger organizations | Per user per month; healthcare phone bundles from $20.50 per user per month billed annually |
| Core approach | Telehealth-only platform: provider room link, virtual waiting room, browser video | General video, phone and contact center platform used under a healthcare BAA |
| EHR integrations | Works alongside any EHR; launch-EHR button, auto check-in, session webhooks and SSO | Epic and Cerner apps, Epic click-to-call for Zoom Phone, Ellkay middleware (beta), App Marketplace |
| HIPAA / BAA | BAA included, including on the free plan | BAA available on paid plans |
| Platforms | Web browser on desktop and mobile; no patient download or account | Desktop, mobile and web apps |
| Notable strength | No downloads, logins or passwords for patients | One vendor for video, phone, texting, fax and AI notes |
| Main drawback | Video-focused; no built-in phone system | HIPAA use requires a paid plan and BAA; healthcare features spread across several products |
Key differences
Patient experience
Doxy.me is built around one idea: each provider has a personal room link. Doxy.me says patients join on any device with nothing to download, no account and no passwords, and wait in a virtual waiting room until the clinician starts the call. Zoom's patient experience depends on how the visit is launched. Patients can join in the Zoom app or the Zoom web app, and Zoom's EHR integrations let them launch from MyChart (Epic) or an emailed link (Cerner). Doxy.me has fewer steps for patients who struggle with apps.
HIPAA and the BAA
Doxy.me states it is HIPAA compliant, SOC 2 accredited and includes a free BAA, and its pricing page lists BAA included on Premium. Its help center says sessions run over TLS-encrypted connections, stored data uses AES-256, and sessions are never recorded or stored. Zoom's healthcare pricing page says that to enable HIPAA compliance, customers select a paid plan and establish a BAA, which rules out the free plan. Zoom lists encryption options, waiting rooms and passcodes among the controls that help safeguard PHI.
EHR integration
Doxy.me says it works in parallel with any EHR, with optional integrations such as a launch-EHR button, auto check-in, patient identifiers, session webhooks and single sign-on through Okta, Azure/Entra or Auth0. It does not name EHR partners. Zoom's healthcare deployment guide describes a Zoom app for Epic online appointments, a Cerner app with PowerChart waiting-room notifications, Zoom Phone click-to-call in Epic, and Ellkay middleware in beta.
Scope and pricing
Doxy.me is a telehealth product with add-on apps such as Scribe, Teleconsent, Assessments and a whiteboard. Premium includes group calls of up to 25 participants, screen sharing, HD video, shared rooms, patient transfer, clinic roles and custom branding. Zoom Pro costs $14.16 per user per month billed annually ($16.99 monthly) and adds meetings of up to 100 participants. Zoom's small-practice healthcare bundles combine Zoom Phone with meetings, starting at $20.50 per user per month billed annually, and Zoom sells AI clinical notes separately through sales.
Which should you choose?
For video visits alone, Doxy.me is simpler and can cost nothing. Zoom makes more sense for one vendor across meetings, phones and telehealth, or on Epic or Cerner.
Choose Doxy.me if:
- Patients need to join from a link without downloading anything
- You want a BAA on a free plan before committing to paid features
- You run a therapy or behavioral health practice that mostly does one-to-one video
Choose Zoom for Healthcare if:
- Staff already use Zoom and you want one account and BAA for everything
- You want a phone system, texting and fax alongside telehealth
- You are on Epic or Cerner and want visits launched from the EHR
If you want video, secure messaging and a phone line in one app, also look at Spruce Health, or VSee for another free-plan option.