Experity

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Experity Patient Engagement is a set of online booking, digital check-in, text messaging and survey tools for urgent care and walk-in clinics. Patients can reserve a place in line and get wait-time texts, complete registration before arrival, and receive post-visit surveys, and it can be used with or without Experity's urgent care EMR/PM.

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Our take on Experity

Experity's patient engagement tools give urgent care operators online booking, pre-arrival registration, reminders, post-visit surveys, review management and an AI texting assistant called Care Agent. It fits urgent care groups, especially those already on Experity's EMR. It is narrowly built for on-demand care, pricing is quote-only, and some Care Agent skills are still on the roadmap.

Also known as: Experity Patient Engagement, Clockwise, Clockwise.MD, Calibrater, Care Agent, Experity EMR/PM, DocuTAP · Reviewed by PracticeAll's healthcare IT team · Facts last verified October 2026 · How we review

Experity key facts

Best for: Urgent care and walk-in clinics wanting online booking, check-in and follow-up
Practice size: Small Group (2–9), Mid-Sized (10–49), Enterprise/Health System (50+)
Specialties: Urgent care, Walk-in clinics, Occupational medicine, On-demand care
Starting price: Contact for pricing
Pricing model: Quote-based
Deployment: Cloud
HIPAA / BAA: Vendor states HIPAA compliance
Integrations: Experity EMR/PM (native); works standalone with other systems per vendor
Company: Experity
Headquarters: Machesney Park, IL
Founded: 2019
Category: Patient Engagement & Experience
Last verified: October 2026

Experity feature checklist

Communication ChannelsSMS/Text

Pre-Visit FeaturesOnline Self-Scheduling, Appointment Reminders, Digital Intake Forms

Post-Visit FeaturesAutomated Surveying (NPS)

Who Experity is best for

Experity makes software for urgent care, formed in 2019 when two urgent care software companies combined; the DocuTAP EMR/PM is still among its products. Based in Machesney Park, Illinois, it sells an urgent care EMR and practice management system, revenue cycle management, teleradiology, business intelligence and patient engagement. The patient engagement tools, built on the Clockwise and Calibrater product lines and the newer Care Agent, cover the visit from search and booking to follow-up, and Experity says they work standalone or within its full platform.

Best for

Urgent care and walk-in clinic groups balancing booked and walk-in patients
Clinics already using Experity EMR/PM that want one vendor for patient flow
Multi-site operators who want centralized booking and follow-up across locations

Not ideal for

Primary care, specialty or behavioral health practices with scheduled-visit workflows
Practices wanting published, self-serve pricing
Clinics on another EMR that need a confirmed, deep integration (verify before buying)

Experity pros and cons

Pros

Purpose-built for urgent care, including mixed walk-in and booked demand
Online booking with real-time availability and pre-arrival registration
Post-visit satisfaction surveys and review management with competitor comparison
Care Agent texts discharge instructions and lab results with no app or login; digital discharge is free for Experity EMR clients
One vendor can also supply EMR/PM, RCM, teleradiology and analytics

Cons

No published prices for any product
Built for urgent care, so it is a poor fit for most scheduled-care practices
Care Agent bill collection and smart rebooking are listed as coming soon
Security and HIPAA documentation are not published on its public site

Experity pricing

Experity does not publish pricing as of October 2026; its packages page describes what each tier includes and routes buyers to a Get Started form. The EMR/PM is sold in three tiers. Foundation covers core EMR/PM, billing workflows, real-time insurance verification, e-prescribing, lab integrations and reporting. Plus adds advanced analytics and business intelligence, telemedicine integration, denials management, advanced scheduling and premium support. Pro adds a patient portal, SMS balance reminders, occupational medicine workflows, managed care contract management, Carequality interoperability and more configuration. Patient engagement can be bought alongside the EMR or standalone; price typically depends on the number of locations, visit volume and modules.

Key features

Online scheduling: booking from any device with real-time availability, alongside walk-in workflows
Digital registration: intake forms and registration completed before arrival
Reminders and messaging: automated reminders, pre-visit communication and secure patient messaging
Care Agent: an AI text assistant integrated with Experity EMR that sends digital discharge instructions and lab results, with bill collection and text-based rescheduling on the roadmap
Surveys and reputation: automated post-visit surveys and review management with competitor comparison
Multi-location management: centralized booking and follow-up with enterprise reporting

HIPAA, security and integrations

Experity's public site does not publish a HIPAA statement, BAA terms, SOC 2 or HITRUST status for its patient engagement products; ask for its BAA and security documentation during evaluation. Its EMR displays ONC Certified Health IT status with a Drummond logo, and the Pro package includes Carequality interoperability. Patient engagement is native to Experity EMR/PM, and Experity says it also works standalone, but it does not list third-party EMR integrations for engagement on its site.

Experity alternatives

Solutionreach — reminders, texting and surveys that integrate with many practice management systems.
Luma Health — patient access platform with scheduling, intake and referral tools for larger groups and health systems.
Phreesia — digital intake, check-in and payments for many specialties.
Weave — phones, texting, reviews and payments in one system for small practices.
Zocdoc — patient marketplace for online booking and new-patient acquisition.

Screenshots

More Patient Engagement & Experience Software

Comparing options? See every product side by side in our Patient Engagement & Experience software guide.

Klara (ModMed Patient Engagement)

Klara is a patient communication platform owned by ModMed and now sold as ModMed Patient Engagement, powered by Klara. Calls, texts and voicemails land in one shared, secure thread. Medical practices, especially specialty groups on ModMed, use it to automate reminders, intake, payments and follow-ups, and patients do not need an app or login.

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Contact for pricing

Luma Health

Luma Health is a patient access and engagement platform for health systems, specialty groups, primary care and rural providers. It automates scheduling, referrals, waitlists, reminders, intake, payments and fax processing, and uses conversational AI agents for calls and web chat. It integrates with EHRs including Epic, Oracle Health, MEDITECH and athenahealth.

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Lydoh

Lydoh is an AI phone assistant for medical practices that answers the main line 24/7, handles routine questions from a practice-approved knowledge base, and captures appointment and refill requests as structured messages. After hours it routes urgent calls through the on-call rotation, escalating by phone and text. Sold as a monthly subscription.

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From $199/mo

Relatient

Relatient makes Dash, a patient access platform for hospitals, health systems, specialty groups and FQHCs. Dash combines rules-based scheduling, patient self-scheduling, agentic voice AI and online chat. It also handles omnichannel reminders, digital registration and financial clearance, and it integrates with EHRs including Epic, athenahealth, Oracle Health and eClinicalWorks.

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Contact for pricing

Relias Experience Management

Relias Experience Management, formerly Feedtrail, is patient experience software that sends surveys by text, email and tablet at points across the care journey and shows results in real-time dashboards. Alerts flag poor experiences for quick follow-up, and results break down by location, provider and department, for clinics through multi-site networks.

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Contact for pricing

Solutionreach

Solutionreach is a patient engagement platform for dental, eye care and medical practices, founded in 2000 and based in Lehi, Utah. It automates appointment reminders, recall and two-way texting, and adds online scheduling, digital intake, surveys, review invitations, payments and an AI receptionist, sold on annual contracts.

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Contact for pricing

Experity FAQ

Is Experity good for small urgent care clinics?

Yes, if you run urgent care or walk-in care. Experity's tools are built for urgent care operators of varying size, and its engagement tools handle online booking, pre-arrival registration, reminders and post-visit surveys. A single-site clinic should ask for pricing based on its location count and visit volume, since Experity does not publish prices.

How much does Experity cost?

Experity does not publish prices. The EMR/PM comes in Foundation, Plus and Pro packages, and patient engagement can be added or bought standalone. Quotes typically depend on the number of locations, visit volume and modules. Digital discharge instructions through Care Agent are included free for Experity EMR clients, according to the vendor.

Is Experity HIPAA compliant?

Experity's EMR is ONC certified, but its public website does not describe HIPAA safeguards, BAA terms or SOC 2 and HITRUST status for its patient engagement tools. As a vendor handling patient data it acts as a business associate, so request a signed BAA and security documentation before going live.

Does Experity patient engagement work without the Experity EMR?

Experity says its patient engagement platform works standalone or within its full urgent care platform. Care Agent, however, is described as integrated with Experity EMR.

Experity vs Solutionreach: which should I choose?

Choose Experity if you run urgent care and need walk-in queue management, pre-arrival registration and review tools built for on-demand visits, especially on Experity EMR. Choose Solutionreach if you run a scheduled-visit practice and want reminders, texting and surveys that integrate with a wider range of practice management systems.

Sources

Facts on this page were checked against these sources on October 2026.

Experity Reviews

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