Relatient

Lydoh is an AI phone assistant built for medical practices that cannot afford to miss a call. It answers your main line 24 hours a day, including nights, weekends, and holidays, so patients reach a helpful voice instead of a busy signal or generic voicemail. Every call is handled with your practice in mind. Lydoh answers routine questions from a knowledge base you control, such as hours, location, insurance, and visit prep. It captures appointment requests and prescription-refill requests, then delivers them to your team as structured messages you can act on. When a caller has an urgent need after hours, Lydoh follows your on-call rotation and reaches the right clinician by phone and text, escalating step by step until someone connects. Setup is guided and made for a clinical front desk, not an IT department. You get a dedicated phone number, an editable knowledge base, and an on-call schedule you can adjust by rotation and time zone. Every call produces a transcript and a record in your dashboard, and webhooks let you push calls, transcripts, and requests into your CRM or ticketing system so the work lands where your team already operates. Lydoh is designed for the realities of a medical office: clear separation between routine and urgent, prescription refills routed only for clinical practices, and escalation logic that respects your rotation and hours. It runs as a monthly subscription, and setup takes under 10 minutes.

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