Who Televox is best for
Televox says it has provided automated patient communications for more than 30 years and is now part of WestCX. Its products run on WestCX Orchestrate, which coordinates campaigns and two-way conversations across voice, text and digital channels. Televox says it serves more than 2,000 clients, including health systems such as Norton Healthcare and Ochsner, and it also markets to payers, pharma and physician practices.
Best for
- Health systems and multi-site groups sending reminders and recalls at high volume
- Organizations that want an AI virtual agent to take inbound calls for scheduling, refills and bill pay
- Epic or Oracle Cerner customers that want two-way messages written back to the EHR
- Buyers that require a HITRUST-certified patient engagement vendor
Not ideal for
- Solo and small practices that want simple texting and reminders at a published monthly price
- Teams that want to self-serve setup without an implementation project
Televox pros and cons
Pros
- More than 30 years in automated patient communications, per the vendor
- Covers voice, SMS, RCS, email, chat and mail from one orchestration platform
- SMART Agent virtual assistant offers EHR-integrated self-service for appointments, prescription refills, bill pay and procedure estimates
- Published EHR integrations include Epic (Cadence, MyChart, OpTime) and Oracle Cerner via APIs, plus HL7 connections
- HouseCalls Pro earned HITRUST r2 certification in December 2023
- Insights360 analyzes patient calls end to end, including hold time and transfers to live staff
Cons
- No published pricing; every deal is quoted
- Shifting product names (HouseCalls Pro, SMART Agent, Orchestrate) make packages hard to compare
- Built for enterprise scale, so smaller practices may pay for capacity they do not use
Televox pricing
Televox does not publish prices. Its site directs buyers to request a demo, and contracts are quote-based. Cost typically depends on channels, message and call volume, AI and analytics modules, EHR integration and number of locations.
Key features
- WestCX Orchestrate: the AI platform behind Televox, with intent detection, next-best actions and handoff to live staff
- HouseCalls Pro: the patient engagement platform for reminders, confirmations, recalls and two-way messaging
- SMART Agent: a conversational AI virtual agent that works by SMS, web or voice, handling appointment management, prescription refills, bill pay and procedure eligibility and estimates
- Outreach campaigns by voice, SMS, RCS, email, chat and mail, with multilingual support
- Insights360: call analytics, announced in April 2025, that records and analyzes patient calls from dial to disconnect, including hold time, self-service actions and transfers to live agents
HIPAA, security and integrations
Televox displays a HITRUST certified badge, and a December 2023 press release says HouseCalls Pro achieved HITRUST r2 (risk-based, two-year) certification. Televox does not publish details on BAAs, SOC 2, encryption or hosting, so ask for its BAA and current HITRUST letter during procurement.
Televox says its integrations use HL7 and APIs. Its integration page names Epic, Oracle Cerner, NextGen, athenahealth and Allscripts, and the Orchestrate page adds Meditech, eClinicalWorks and contact center platforms Genesys, Webex and Five9.
Televox alternatives
- Luma Health — patient engagement with self-scheduling, intake and reminders, used by both health systems and mid-sized groups.
- Relatient — scheduling-focused engagement and reminders aimed at medical groups and health systems.
- Solutionreach — reminders, recalls, texting and reviews for independent practices, a simpler fit for smaller offices.
- Weave — combines phones, texting, reminders and payments for small practices with published pricing tiers.
- Klara (ModMed Patient Engagement) — two-way patient messaging and reminders for specialty practices, especially ModMed users.
