Who Prompt Health is best for
Prompt Health is an EMR and practice platform built only for outpatient rehab therapy. It was founded in 2017 in Hoboken, New Jersey, launched its first product in 2019, and says it is used by more than 1,000 US outpatient rehab practices. The older promptemr.com address now redirects to prompthealth.com. Prompt has added products through acquisitions, including PredictionHealth (now Sidekick and Insight), PT Wired (now Engage) and OnusOne (now Compensation).
Best for
- Insurance-based outpatient PT clinics that want documentation, scheduling and billing in one system
- Clinics planning to grow from one location to several on the same platform
- Owners who want AI scribing with real-time CPT feedback
Not ideal for
- Clinics that need a published price to compare
- Practices that want telehealth built into the EMR itself
- Hospitals, acute care or general medical practices, which Prompt says it is not designed for
Prompt Health pros and cons
Pros
- Rehab-only focus covering PT, OT, SLP, pediatric therapy and chiropractic
- Flat-rate per-provider pricing with reminders, digital intake and HEP included rather than sold as extras
- AI ambient scribe drafts SOAP notes and CPT suggestions for review
- US-based support from licensed clinicians and certified billers, with named clinical, billing and EDI contacts
- Contract buyout program for clinics leaving another EMR
Cons
- No prices are published; you must book a demo
- Telehealth runs through an integration rather than natively
- No ONC certification or BAA is mentioned on the pages we reviewed
- Several capabilities, such as Engage, Kiosk and Plus, are separate modules, so the full feature set may cost more
Prompt Health pricing
As of November 2026, Prompt Health does not publish prices; pricing is quote only after a demo. Its FAQ describes pricing as transparent, flat-rate per provider, with reminders, digital intake and home exercise programs included in the plan. Contract terms are described as flexible to practice size and stage. Prompt also offers a contract buyout program for clinics still locked into another EMR.
Key features
- Documentation: smart templates, reusable content and AI ambient listening that drafts SOAP notes
- Sidekick: AI scribing with real-time CPT feedback
- Billing: payer rules, integrated clearinghouse, AI claim validation and claim status tracking, with optional outsourced RCM
- Scheduling: online booking, automated reminders, an AI appointment filler and eligibility tracking
- Intake and HEP: AI intake that populates notes and digital home exercise programs
- Engage: a custom patient app with automated remote therapeutic monitoring
- Insight and Compensation: coding accuracy and compliance review, and provider pay plans
HIPAA, security and integrations
Prompt Health states that it is HIPAA compliant and that patient data is protected across workflows, roles and integrations. Its public pages do not mention a business associate agreement, ONC certification or SOC 2; ask for these during a demo. Billing and the clearinghouse are native. Telehealth connects through an integration. Migration is handled by Prompt's onboarding team, which transfers data from reports you pull from your current EMR.
Prompt Health alternatives
- WebPT — widely used rehab EMR with a published $79 to $249 per provider range.
- Raintree Systems — ONC-certified rehab EMR built for multi-site and enterprise groups.
- SPRY — AI rehab EMR with visit-based pricing and a percentage-of-collections billing service.
- Jane — published monthly pricing and month-to-month terms.
- PtEverywhere — published plans for cash-pay and hybrid PT clinics.
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