Who CharmHealth is best for
CharmHealth, also called Charm EHR, is sold by MedicalMine Inc. It runs in the browser and covers charting, e-prescribing, labs, scheduling, billing and a patient portal. Its pricing is the main draw: small practices pay by encounter rather than by provider, and very low-volume practices can use a free plan. The vendor says the EHR is certified for the 2015 Edition Cures Update.
Best for
- New, part-time or low-volume practices that want to pay per visit
- Small primary care, pediatrics, psychiatry and integrative medicine practices
- Practices that need a certified EHR with e-prescribing and lab interfaces at a low entry cost
Not ideal for
- High-volume practices, where per-provider plans can be simpler than encounter billing
- Practices wanting a single all-inclusive price with no add-ons
CharmHealth pros and cons
Pros
- Free plan for practices under 50 encounters a month; paid plans priced by encounter or by provider
- Vendor-stated 2015 Edition Cures Update certification, with around 30 CQM measures
- Ready-made LabCorp and Quest interfaces plus HL7 lab connections
- e-Prescribing to over 70,000 pharmacies, per the vendor, with refill requests
- CharmAI Scribe, CharmCopilot and CharmAssist tools for documentation and lab review
- Patient engagement tools free for patients registered in the EHR
Cons
- Free plan has limited features; telehealth, EPCS and other add-ons cost extra below the Provider Plan
- Encounter pricing makes monthly bills vary with patient volume
- BAA terms and SOC 2 status are not published on the vendor site
CharmHealth pricing
CharmHealth's pricing FAQ describes three options as of 2026:
- Free plan: for practices with fewer than 50 encounters a month, with limited features; add-ons can be bought. Crossing 50 encounters moves the practice to the Encounter Plan automatically.
- Encounter Plan: $0.50 per encounter (per the FAQ worked example) with a $25 monthly minimum, regardless of provider count. Above 2,000 encounters the rate is $1,000 plus $0.30 per encounter.
- Provider Plan: per-provider monthly pricing. The FAQ cites a $200 plan (1,000 SMS and 500 e-faxes a month) and a $350 plan (2,000 SMS and 1,000 e-faxes), and says non-physician providers are charged $200 a month. Overages are $0.08 per SMS and $0.10 per e-fax. Telehealth is covered for providers on this plan and EPCS functionality is included.
EPCS activation costs $250 a year per provider, plus a $10 monthly Rx fee. Annual contracts are available at a discount. Setup fees are not published.
Key features
- EHR: specialty SOAP templates, clinical decision support, flowsheets, referral management, immunization registry reporting and quality measure reporting
- AI tools: CharmAI Scribe, CharmAssist (referral letters, lab result reading, suggestions) and CharmCopilot for documentation and workflow help
- e-Prescribing and EPCS
- Labs: LabCorp and Quest interfaces plus HL7 interfaces for other labs
- Medical billing platform and revenue cycle management, including eClaims
- Patient engagement: patient portal and telehealth
HIPAA, security and integrations
CharmHealth describes its EHR as HIPAA compliant, with documented controls for access, network, physical, data and application security and business continuity. It says all read and write actions are logged for audit, weekly vulnerability testing is performed, client-server traffic is encrypted, and the service is hosted in Tier 3 Plus data centers in Washington with disaster recovery in Texas. It does not publish a BAA, SOC 2 report or HITRUST certification on the pages we reviewed, so request a BAA from sales.
CharmHealth alternatives
- Practice Fusion — a cloud EHR for small practices priced per provider.
- Elation Health — a primary care EHR popular with independent and direct primary care practices.
- DrChrono — a cloud EHR and billing platform with an iPad-first workflow.
- eClinicalWorks — a broader EHR and PM suite for growing multi-provider groups.
- AdvancedMD — EHR, PM and RCM services with more billing depth at a higher price.
