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Weave vs Solutionreach

Compared by PracticeAll's healthcare IT team · Updated · How we review

The short answer

Weave and Solutionreach both automate reminders, two-way texting, reviews and payments for dental, eye care and medical practices. Weave is the better fit for a practice that also wants to replace its phones, since its plans bundle VoIP desk phones, call queues and fax. Solutionreach suits practices that want to keep their current phone system and need reminders and recall synced with a less common PM or EHR, given its 400+ integrations. Neither publishes full prices.

Choose Weave if you want your phone system, texting, reminders and payments from one vendor, with plans starting at $199 a month.

Choose Solutionreach if you want to keep your current phones and need reminders and recall synced with one of 400+ PM and EHR systems.

Weave vs Solutionreach at a glance

WeaveSolutionreach
Best forDental, optometry, veterinary and medical offices replacing their phonesDental, eye care and medical practices focused on reminders and recall
Practice sizeSingle offices to multi-location groups (enterprise pricing on request)Single practices to groups of 6+ locations (Enterprise plan)
Starting priceFrom $199 per monthNot published (quote only)
Pricing modelThree plans (Pro, Elite, Ultimate) quoted on requestFour plans (Patient Connect, Practice Efficiency, Practice Growth, Enterprise); yearly contract options
Core approachVoIP phone system plus texting, reminders, forms, payments and reviewsReminders, recall and two-way texting synced with the PM/EHR, plus scheduling, intake and payments
EHR integrationsIntegrations page names about 50 systems, including Dentrix, Eaglesoft, Open Dental, athenaOne, eClinicalWorks and Nextech; appointment write-back for online scheduling400+ PM/EHR integrations, including Dentrix, Eaglesoft, Open Dental, OfficeMate, Epic, NextGen and athenahealth
HIPAA / BAAPublishes a Business Associate AddendumStates it acts as your business associate under HIPAA
PlatformsVoIP desk phones and mobile appWeb platform and mobile app
Notable strengthPhones, texting and payments in one systemLong integration list and two-way sync
Main drawbackExact plan prices are not publishedNo published prices; yearly contracts

Key differences

Phones versus messaging first

The biggest difference is the phone system. Weave's plans are built around VoIP phones, with call queues, a phone tree, call analytics, Call Pop (patient details on screen when a call comes in) and up to 15 T-85 desk phones on the top Ultimate plan. Solutionreach traces its roots to 2000 and to Smile Reminder, a dental text-reminder service, and it stays centered on messaging. It now lists a phone system and an AI receptionist, but its pricing FAQ says switching phone systems is an option, not a requirement. Practices happy with their current phones can add Solutionreach without touching them.

Practice management integration

Solutionreach says it has more than 400 native PM/EHR integrations and two-way sync through its SyncAssure engine, with write-backs for schedules, reminders, payments, intake and insurance. Its list includes Dentrix, Eaglesoft, Open Dental, OfficeMate (Eyefinity), Nextech, NextGen, Epic, AdvancedMD, athenahealth and Tebra. Weave's integrations page names about 50 dental, medical, optometry and veterinary systems, including Dentrix, Eaglesoft, Open Dental, athenaOne, eClinicalWorks, Nextech and AdvancedMD, and Weave lists automatic appointment write-backs to the PM for online scheduling. Integration depth varies by system, so confirm what syncs for your specific PM system with either vendor.

Pricing and plans

Weave lists plans starting from $199 per month across three tiers. Bulk texting allowances are 1,500, 3,000 and 15,000 messages a month on Pro, Elite and Ultimate. Solutionreach publishes no prices. Its four plans include monthly SMS allowances of 1,750, 3,500 and 4,500 messages, with a tailored amount on Enterprise, and its FAQ says it offers yearly contracts. Weave's pricing page does not state contract terms, so ask both vendors about term length, renewal and phone hardware costs.

Specialty features

Both cover reminders, two-way texting, online scheduling, digital forms, payments, reviews and recall. Weave's plan table lists insurance verification and practice analytics for dental only, eyewear-ready notifications for optometry and vaccine reminders for veterinary practices, plus fax, team chat, financing and AI call intelligence. Solutionreach lists insurance eligibility, newsletters, surveys, secure documents, video calls and location management for multi-site groups.

Which should you choose?

The deciding question is whether you want a new phone system. If yes, Weave bundles phones with patient messaging. If no, or if your PM system is less common, Solutionreach is easier to add.

Choose Weave if:

  • You want to replace your office phones and messaging at the same time
  • You want a published starting price before calling sales
  • You run a dental, optometry or veterinary office and want its specialty features

Choose Solutionreach if:

  • You want to keep your current phone system
  • Your PM or EHR is on Solutionreach's list of 400+ integrations but not Weave's
  • You run several locations and want central messaging on the Enterprise plan

Medical groups that care more about scheduling, referrals and patient access than phones could also compare Luma Health or Relatient.

Read the full reviews

Weave logoWeave reviewDental, optometry and medical offices wanting phones, texting and paymentsFrom $199/moSolutionreach logoSolutionreach reviewDental, eye and medical practices wanting PM-synced reminders and recallContact for pricing

Sources

  1. Weave plans and pricing
  2. Weave security
  3. Weave Business Associate Agreement
  4. Weave for dental practices
  5. Weave integrations
  6. Solutionreach pricing and plans
  7. Solutionreach integrations
  8. Solutionreach HIPAA compliance
  9. About Solutionreach

Weave vs Solutionreach: FAQ

Is Weave or Solutionreach better for a small practice?

It depends on your phones. A small office that wants to replace an old phone system and add texting, reminders and payments at the same time will find Weave's bundle simpler. A small practice that wants to keep its phones and just automate reminders and recall can add Solutionreach, starting with the Patient Connect plan; Solutionreach's lowest listed text allowance is 1,750 messages a month.

What is the price difference between Weave and Solutionreach?

Weave lists plans starting from $199 per month but quotes the exact price for each plan. Solutionreach publishes no prices at all and offers yearly contracts. Final cost for both depends on plan, number of locations, text volume and add-ons, and for Weave the number of desk phones. Get written quotes from both, covering contract length and any setup or hardware fees.

Do Weave and Solutionreach integrate with Dentrix?

Solutionreach names Dentrix among its popular integrations, along with Eaglesoft, Open Dental and OfficeMate, and says it supports two-way sync. Weave's integrations page says it works with Dentrix Ascend, Enterprise, G3 to G6 and Easy Dental, and Weave lists automatic appointment write-backs to the PM. Ask either vendor to confirm which data syncs both ways for your Dentrix version.

Are Weave and Solutionreach HIPAA compliant, and do they sign a BAA?

Weave publishes a Business Associate Addendum and says it encrypts data in transit with TLS 1.2 or higher and at rest with AES-128 or stronger. Solutionreach states that it is its customers' business associate under HIPAA, applies administrative, physical and technical safeguards, and monitors encrypted stored data. Request a signed agreement from either vendor before sending patient messages.

Can you switch from Solutionreach to Weave, or use both?

You can switch, but check your Solutionreach contract first, since it offers yearly terms and early cancellation may carry costs. Running both at once is rarely worthwhile because their reminder, texting and review features overlap, and duplicate reminders confuse patients. Plan the move so patient opt-outs, recall lists and message templates transfer, and give patients notice if your texting number changes.

Do I need new phones to use Weave or Solutionreach?

Weave's plans are built around its VoIP phone system, and its top plan includes up to 15 desk phones, so most practices use Weave as their phone system. Solutionreach says switching phone systems is optional, not required, though it now offers its own phone system and AI receptionist for practices that want them.