Who Lydoh is best for
Lydoh is an AI phone assistant for medical practices, med spas and salons, made by VoiceboxMD. It picks up every call to the practice line, answers questions from a knowledge base built from the practice's website and approved content, and texts staff a structured request. After hours it works as an answering service: it opens clinical calls with a 911 reminder, lets the caller say whether the matter is urgent, and escalates urgent calls to the on-call provider.
Best for
- Solo and small practices that miss calls during busy hours or lunch
- Practices replacing a per-minute answering service for after-hours coverage
Not ideal for
- Practices that need the AI to book directly into the EHR or practice management schedule
- Organizations that require SOC 2, HITRUST or ISO 27001 certification from vendors
- Practices wanting nurse triage or symptom assessment on the phone
Lydoh pros and cons
Pros
- Flat $199 per month with unlimited calls and minutes, and a 14-day free trial
- After-hours on-call rotations (single, weekly or day-of-week) with holiday overrides and a timestamped escalation log
- Structured appointment, refill and callback requests sent to staff by text
- iPhone and Android app lets doctors call patients back from the practice number
- Signed webhooks and a REST API for CRMs, ticketing tools, Zapier and Make
Cons
- Captures appointment requests but does not book them; staff confirm and enter each one
- No direct EHR integration
- The vendor states it is not SOC 2, ISO 27001, HITRUST or PCI certified
- BAA is offered on request rather than built into signup
Lydoh pricing
As of October 2026, Lydoh lists two plans:
- Practice: $199 per month, flat, with a 14-day free trial. Includes a local number, unlimited calls, requests and knowledge-base content, SMS notifications, call transfer, call logs with transcripts, the mobile app, patient call-backs from the practice number, webhooks and email support.
- Personal: $39 per month, a call-screening assistant for individuals rather than practices.
There are no per-minute or overage charges and no listed setup fee.
Key features
- 24/7 answering with custom open and after-hours greetings, and no phone tree
- Knowledge-base answers from the practice's website and approved content; if the answer is not there, it takes a message
- Appointment request capture: name, callback number, service and preferred time, texted to staff
- Prescription refill requests: patient, date of birth, medication and pharmacy, without dosing advice
- Live transfer to staff during business hours
- After-hours on-call triage: 911 reminder, caller-selected urgency, escalation through the rotation and then a text to the whole team
- Appointment reminder texts and missed-call text back
- Multilingual answering in Spanish, Arabic and Bengali, with requests delivered in English
HIPAA, security and integrations
Lydoh says it acts as a business associate and will sign a BAA with covered entities. It describes per-tenant data isolation with row-level security, HTTPS for all traffic, hashed API keys, HMAC-signed webhooks and escalation audit trails. It publishes its subprocessors and says call content is not used to train its own models. It states that it is not SOC 2, ISO 27001, HITRUST or PCI certified, and that call-recording disclosure is the practice's responsibility.
Lydoh does not connect directly to an EHR or calendar. Data leaves through signed webhooks (call started, call ended, request created, escalation started), a REST API, and Zapier or Make.
Lydoh alternatives
- Weave — phone system with texting, reminders and payments for practices that want to replace their phones too.
- Phreesia — intake and payments platform whose VoiceAI handles inbound and outbound patient calls, for larger groups.
- Luma Health — patient engagement platform with EHR-integrated scheduling and reminders, for larger groups.
- Relatient — scheduling, reminders and patient communication for specialty groups.
- Spruce Health — shared phone line, secure messaging and telehealth for small care teams.
